Mr. Catrett,
I just wanted to let you know that I was very pleased with the team at Ken Cox Ford. My first inquiry was on Sunday, I was contacted on Monday, and I brought my car home on Thursday. Mr. Duncan was very patient and most helpful in helping us find the right car for our family. He is a sincere and friendly man and we enjoyed working with him, and Mr. German was very helpful as well. He found the best financing option for me, he was upfront and he answered our questions. I got a safe and economical car for my family that I could afford. That was exactly what I was looking for. I felt very comfortable during the buying experience. I felt no pressure. I am very happy that I chose to buy from Ken Cox Ford. I love my little Fiesta Sedan! I am looking forward to a long lasting relationship with your team. Please express my thanks to all of your staff (especially Mr. Duncan who did a lot of walking today).
Best regards,
Melanie H.
Melanie H.
2011
Ford
Fiesta
Dear Mr. Cox,
On a recent trip from Birmingham to Destin, my car overheated near Luverne and was taken by a tow truck to your dealership in Troy. It arrived at the dealership a little before 4:30. Even with such a short time frame, your service department, led by advisor Mr. Mike Brooks, checked the car, diagnosed the problem, ordered a part to be shipped overnight from Montgomery, allowed my Explorer to be locked in the garage overnight with all of our beach stuff, fixed me up with a low-cost overnight rental vehicle, and had me on my way to Florida by 9:00 the next morning.
I just want to express to you how very professional, kind, competent and understanding the staff was in this situation. I had no further troubles with my car for the remainder of my trip.
Again, allow me to say thanks to the staff I came in contact with, especially Mr. Brooks, and thank you for having such outstanding repair and customer service at your dealership.
Yours,
Pat G.
P.S. - Thanks Mr. Brooks you went beyond your duties, and it was greatly appreciated.
Pat G.
Jerry did an excellent and professional job during the process of my vehicle purchase. He took the time needed to explain the operation of my new vehicle's electronics and features.
Albert G.
2011
Ford
F150
I have been singing your praises regularly! I've had several people ask me about the car and Ken Cox Ford, and I've told them how great you all have been, I've even put it as my status on Facebook how great Bubba adn Ken Cox Ford is!! Yes....Bubba deserves a big, fat RAISE!!! (Tell him I said that!) =)
Lisa H.
2007
Ford
Edge
It was the easiest and best decision I ever made when I bought my F-150 at Ken Cox Ford.
Jane Johnson
2011
Ford
F-150
All I can say is, "WOW!' Thanks for everything, Ken Cox Ford!
Mark Doe
2011
Ford
Fusion